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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property location is excellent. Next to a supermarket, gym, restaurants, the airport, etc. BUT the rooms need an urgent renovation!! The furniture is old and damaged. The room was not clean when I got it. I found a trash can full of dirty dippers in the bath room and I found dead spiders on each corner of the room. Also there’s a lot of noise between room so you can hear everything from the rooms next to you and above you.
Business response:
Dear Diego, Thank you for your feedback. While we're glad you appreciated our convenient location, we sincerely apologize for the condition of your room. The cleanliness and maintenance issues you described are unacceptable and not reflective of our standards. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we are very grateful for your patience. We hope you will consider giving us another chance in the... read more
Clean
Room smelt like black and milds
Business response:
Dear Christopher, We regret to hear about the smell you experienced in your room. Maintaining a fresh and comfortable environment for our guests is a top priority. We will address this matter with our housekeeping team to ensure thorough cleaning and odor elimination in the future. Your comfort is important to us, and we appreciate your understanding. If you encounter any issues during your stay, please don't hesitate to reach out to our staff so we can address them promptly. We hope you were still able to enjoy your time wi... read more
Rooms and staff were nice enough but a lot of people, maybe homeless, hanging out on the property all night.
Business response:
Dear Jonathan, Thank you for evaluating your stay and sharingyour feedback at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff.We appreciate you letting us know what you enjoyed andhow we can improve.Your comfort and safety are our top priorities, and we are actively working to ensure a secure environment for all guests. Thank you for your feedback, and we hope to welcome you back for another pleasant stay soon.Sincerely,Hotel M... read more
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,604 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.