Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Thank you for being our guest. Although you had an overall pleasant stay with us, we are sorry for the maintenance issue you encountered in your room. We have alerted our team about microwave and stovetop, and they are fixing them immediately. We hope to welcome you back so that we can provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America and writing a review about your stay. We are thrilled to know you liked your check-in experience and had a comfortable stay in your clean and fully-equipped suite. It was also a delight to read that our location close to various eateries and shopping stores was convenient for your needs. Your rating is genuinely appreciated, and we look forward to your return visit. Sincerely, Hotel Management 

Business response:

Norene, we apologize as our associates were not present at the front office when you needed assistance from them. Such lapse in service is not tolerated, and we assure you to look into this situation and improve our service levels. It was also disappointing to know about the inconvenience you had due to the malfunction of the key card. Your feedback is discussed with the maintenance team for review and action. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

Thank you for posting such kind comments about Extended Stay America and for recommending us to others. It was a pleasure to read you were impressed with how immaculate our property is and that you had a comfortable stay with us. Your excellent rating is appreciated, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Timmora, thank you for being our guest at Extended Stay America.. We take great pride in providing our guests with a comfortable stay and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Nakika, we are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are glad you had an overall satisfactory stay. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and complimentary. Thank you once more for being our guest, and we invite you to come back and stay with us the next time you are in our area. Sincerely, Hotel Management 

Business response:

Juan, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Melanie, thank you for posting a review of your stay with us at Extended Stay America. We are delighted to know you had a great time with us and that the service you received from our superb associates met al your expectations. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management