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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All the essentials Front desk staff was fast and helpful.
It was ok! The room had a lot of wear and tear! The leather covers on the chairs were torn! The tile on the bathroom was peeling and the exhaust fan in the bathroom was very dirty!
Business response:
Darnel, thank you for sharing your review. We apologize for the cleanliness issue you faced in the bathroom and will address this with our housekeeping team to ensure we are more consistent in our service delivery. Please be assured we have also noted your additional comments, and we will share them with the appropriate individuals as we are continually striving to improve our guest experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Nice and convenient place.
Business response:
Marcos, thank you for being our guest. Our top priority is for you to have an enjoyable visit, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Looking for other accommodation more comfortable.
Upstairs neighbors were loud. The next morning I asked to transfer and instead she said she’d just ask them to be quiet. I didn’t want people to know their neighbor complained, most places I’ve stayed would have just moved me to avoid awkwardness. Facilities were nothing special but there was plenty of great places to eat and driving distance to the beach.
Business response:
Janelle, thank you for sharing the specifics of your visit. We are sorry for the inconvenience you experienced due to the noise disturbance you encountered and for the way our staff handled this. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your comments regarding our location, and we hope you will consider staying with us the next time your travels bring you to our area. Sincerely, Hotel Management
OK property that is barely acceptable. The only real positives are that there is a Ralph's behind the property to get food and beverages for the fridge and an In & Out Burger across the street. Not the cleanest rooms either. Not sure what the liquid stains were on the lamp shade and a few walls. Looked like someone shook up a soda or beer and sprayed it everywhere in celebration of something or at a party. Likely would not stay here again unless I absolutely had to stay here.
Business response:
Stephen, thank you for choosing to stay with us. Although we are glad you liked our ideal location, we are sorry for the housekeeping issues you encountered while here. We have shared your concerns with our team to take corrective measures and ensure this does not repeat. We appreciate your feedback and hope to welcome you back to provide you with a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,380 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.