Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Carolyn, thank you for making Extended Stay America your home away from home. We are sorry for the issues you had in your initial room but glad to know our staff resolved the problem to your satisfaction and made your stay a nice one. It was a pleasure having you as our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Valentino, thank you for choosing to stay at Extended Stay America. We are delighted to hear our ideal location close to many places was perfect for your needs and that you had a nice time with us. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are pleased to know you had an overall pleasant time with us. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Thanks again, and we hope to see you back in the future. Sincerely, Hotel Management 

Business response:

Timothy, thanks for being our guest at Extended Stay America. We strive to provide a comfortable and safe environment for all our guests, so we are sorry for the issues you mentioned. Your overall visit with us was pleasant. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thanks for choosing us for your needs. Although you liked certain aspects of our hotel, we are sorry for the noise issue and that you couldn’t experience a good night’s sleep due to the discomfort you experienced from the bedding. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely... read more

Business response:

Chenitra, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Will, thank you very much for being a loyal guest of Extended Stay America. We were delighted to read that we are your consistent choice and appreciate you taking the time to share your perspective with potential travelers. We are very proud of our associates and their commitment to go above and beyond in their service to our guests. Thank you for recognizing their hard work. We appreciate your continued patronage and look forward to serving you on your next visit. Sincerely, Hotel Management