Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Richard, thank you for the wonderful five-star rating of your stay at Extended Stay America. We are thrilled that you had an excellent experience, and the next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, please accept our apologies for the reservation mix-up and the service issues you encountered while here. We will investigate what went wrong in your instance. We are reviewing the situation as a training tool to improve our procedures and service to ensure a better experience to our guests. On a positive note, we are happy you liked the courteous service provide by Tony. We hope you will consider giving us another chance to... read more

Business response:

Adnan, thanks for staying with us and for the wonderful feedback. It is a pleasure knowing you were impressed with our property and that our service was up to your satisfaction. Your compliments have been shared with the entire team, especially with Glenda for a job well done. All of us at Extended Stay America would love to serve you again soon. Sincerely, Hotel Management 

Business response:

Ruel, we appreciate your kind review of our hotel and the facilities and services we offer our guests. We are sorry that you were unhappy with our parking fee. We review our pricing regularly to make sure that we are priced competitively. We are happy that you had a pleasant stay with us and certainly appreciate your business. We look forward to welcoming you back for another visit. Sincerely, Hotel management 

Business response:

Thanks for the 4-star review of Extended Stay America. We are delighted to read you were impressed with our courteous service and that our ideal location was a perfect match for all of your needs. Thank you once more for the kind comments, and we invite you for another stay with us on a future date. Sincerely, Hotel Management 

Business response:

Matthew, thank you for staying at Extended Stay America. We are glad to know you had an enjoyable stay and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management 

Business response:

Nanette, thanks so much for the review of Extended Stay America. We are so pleased to know you loved everything about our hotel and that you had a great stay. It was a pleasure having you here, and we look forward to your next visit when in the area. Sincerely, Hotel Management 

Business response:

Thanks for sharing your feedback online. It feels good to know you were happy with the service provided by our staff. We are sorry to read you didn't experience a good night's sleep and the internet connectivity in your room wasn't working properly. Your feedback is shared with the concerned team to step up their game and deliver better service moving forward. We appreciate your business and hope to have you as our guest again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you were treated exceptionally well by our staff. Everyone from our team has appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management