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Extended Stay America - Los Angeles - Long Beach Airport
- Hotels
- Long Beach, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
4105 E. Willow St., Long Beach, CA, 90815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The fire alarm for 20 minutes at 4am was a NIGHTMARE
Business response:
Thank you for being our guest at Extended Stay America. We are happy to see the rating as it states you had a nice time with us, but we are sorry for the inconvenience you had due to the false fire alarm. On behalf of everyone here, we look forward to welcoming you back soon for a better experience. Sincerely, Hotel Management
Everything was ok until we saw a small roach.
Rooms are gross The rooms are falling apart. The tub was filthy. The furniture was missing pieces and falling apart. The room was disgusting.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Could be better This hotel was affordable but badly in need of updating. The shower curtain rod in my room was broken, the vent fan in the bathroom was super loud and the tub leaked. I’ve stayed at other ESA locations in the past, they’re generally nice. This one could be better.
Business response:
Thank you for the feedback. We are glad to read you had an overall pleasant visit. However, we are sorry for the issues you had in your room and regret the inconvenience it caused. Your concern will be shared with our team so that corrective measures can be taken. We hope you will revisit so we can provide the seamless, exceptional experience that you deserve. Sincerely, Hotel Management
Cozy place very freindly They gave me the 3rd floor like I requested and there was a problem with the hot water and they gave me a 50 percent discount. I was impressed with that.
Business response:
Terry, we thank you for choosing Extended Stay America for your recent stay. It was such a pleasure to read about the great service you received from our staff and that they exceeded your expectations. All of our associates are dedicated to going that extra mile to make your stay exceptional in every way. We are here to provide attentive service, no matter the time of day or night. Thank you again for allowing us to be of service and we hope to have the pleasure of doing so again the next time you are in our area. Sincerely,... read more
Extended stay hotel but could stay less. It was a room with 2 full beds and a kitchen area. The refrigerator did not get very cold and the freezer would not freeze.
Business response:
Our gratitude for taking the time to review your stay at Extended Stay America. We are glad you were pleased with our well-appointed accommodations with kitchenette and comfortable beds. However, we apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is resolved. Thank you again, and we hope to have the chance to welcome you back soon.- Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Long Beach Airport
How is Extended Stay America - Los Angeles - Long Beach Airport rated?
Extended Stay America - Los Angeles - Long Beach Airport has a 4.2 star rating with 1,459 reviews.
When is Extended Stay America - Los Angeles - Long Beach Airport open?
Extended Stay America - Los Angeles - Long Beach Airport is open now. It will close tomorrow at 12:00 a.m.