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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Got this hotel at the last minute for a trip to see the Rose Parade. Was surprised to find that it was very clean and comfortable for the area and price. It's an older hotel that's been renovated and was good for a quick overnight stay with the family. Room had a kitchenette with sink, 2 electric burner stovetop, full size fridge, and microwave. They have pots/pans and dishware available but you have to request it at the front desk. We only asked for a coffeemaker and we were handed the coffeemaker, coffee packs, and cups al... read more
Business response:
Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
I had stayed at the hotel before and had a good experience however this time the room had many issues the stove didn't work at all the Tv remote worked intermittently. There was a dog down the hall that barked all night. At check out it was found that I had been double charged for the room once by hotels.com and once by the hotel themselves. The charge made by the hotel was refunded immediately and I was told that due to all of the issues of the night the charges from hotels.com would also be reversed its been about 3 weeks ... read more
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will use your comments as a training tool to coach our staff to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Very nice friendly Wonderful stay would definitely recommend.next vacation will come bak
Give me a real blanket! Nothing needed repaired. People were friendly. The biggest problem was the quality of the blankets & towels. The blanket was very thin we had to get a second one for the second night. The towels were scratchy & thin. It seems to have gone downhill since the last time we were there. Doors were slamming & waking us up on Sunday & it was not at all peaceful. Monday was better. If they want to be our go to place to stay when we visit friends at least 4 or 5 times a year, they need to step up the quality o... read more
This experience has been my best ever, thanx to Brianna!! The staff here is so awsome, I have enjoyed my stay here so much and will totally recommend this place to everyone I know!! Thank you so much Brianna for making my stay here so enjoyable!!
Business response:
Thank you so much for posting a review of our property. I am so pleased to read that our staff provided you with exceptional customer service and a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Rude manager, maid service and not accommodating. I've stayed here twice, but this will be my last time. The staff are not overly accommodating with requests and the maid service is downright rude and sloppy. Even one of the managers at the hotel (female, I think her name began with a J or G) was snippy. Anyway, it seemed better last time in April when we were here, but given how it's run now, I wouldn't ever recommend this place. Pass on this hotel --- the DoubleTree is maybe $20 more a night, but completely worth it. Regre... read more
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for the service issues you experienced. In response to your feedback, I will be using your comments as a training tool to coach our staff to ensure each guest receives professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 4.3 star rating with 1,346 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.