Extended Stay America - Los Angeles - Torrance Harborgate Way

Business response:

Dear Anthony, Thank you for your kind words about our team. At Extended Stay America, we strive to provide excellent service, and we're glad to hear our front desk staff made a positive impression. We look forward to welcoming you again.Sincerely,Hotel Management 

Business response:

Dear Christine, We appreciate you for sharing your experience at Extended Stay America and highlighting some of our property's excellent features. We are glad our location was convenient for everything you wanted to do on this visit. Thank you for noticing our efforts to maintain a spotless and welcoming environment. It's our top priority to ensure our guests feel comfortable and taken care of during their stay with us. Thank you again for your review. We hope to see you soon!Sincerely,Hotel Management 

Business response:

Dear Diane, Thank you for sharing your experience at Extended Stay America. We're delighted to hear you enjoyed our convenient location with easy access to freeways and shopping. Your feedback is valuable to us, and we look forward to welcoming you back for another pleasant stay soon. Safe travels!Sincerely, Hotel Management 

Business response:

Dear Jose, We apologize for the condition of your room during your stay. Your comfort is important to us, and we regret any disappointment caused by the appearance and lack of amenities. Please know that we are actively addressing these concerns with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back for a much-improved experience in the future. Thank you for you... read more