Extended Stay America - Los Angeles - Torrance Harborgate Way

Business response:

Dear Jennifer,Thank you for taking the time to share your feedback. We appreciate your honest review and are glad your stay was decent. However, we strive to provide an exceptional experience for all our guests, and it is clear we fell short of exceeding your expectations. Your input is invaluable as we continually work to improve our services and facilities. We hope you will consider staying with us again, and we would love the opportunity to offer you a more memorable experience.Sincerely,Hotel Management 

Business response:

Dear Aurelio, Thank you for your positive feedback! We are delighted you found our staff friendly and that you had a hassle-free check-in. Your comfort and satisfaction are our priorities. We look forward to welcoming you back to Extended Stay America for another enjoyable stay. Sincerely,Hotel Management 

Business response:

Thank you, Georgia. We really appreciate your feedback and hope to see you again! 

Business response:

Thank you so much for your rating, we really work hard to make it that way for you! We look forward to seeing you again.