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Extended Stay America - Los Angeles - Torrance Harborgate Way
- Hotels
- Torrance, CA
About this business
Extended Stay America Hotel Los Angeles - Torrance Harbor Gateway is located at 19200 Harborgate Way, Torrance, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
19200 Harborgate Way, Torrance, CA, 90501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The price was good, the bed was comfortable but the pillows were so flat. Staff was nice.
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you found us to be a good value and liked the comfort of our beds. We value your suggestions regarding the pillow and will be shared with our leadership team. We look forward to seeing you again soon! Sincerely, Hotel Management
Room was change without any problem. First room had a trail of ants all in the bathroom. Staff quickly changed my room. Second room was super clean.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know that our staff took care of your requests promptly and ensured you had a comfortable stay. We will surely share your compliments with them. However, we are sorry for the housekeeping issue you experienced in your initial room. We appreciate your feedback and hope you will return soon for another relaxing stay. Sincerely, Hotel Management
We enjoyed the stay overall. The beds are very comfortable and the bathrooms are clean. The kitchen is not stocked but some items are provided upon request. The main problem was that I am disabled and one guest with three cars was taking all the disabled spaces with hotel knowledge, making it hard for guests with mobility problems from using state reserved parking.
Business response:
Thank you for choosing Extended Stay America. We are glad you enjoyed your stay overall and liked your comfortable suite. However, we regret any inconvenience you had with the parking space. We appreciate you bringing this to our attention and will share it with the appropriate individuals so that they can take the necessary steps to make our future guests experience a better one. We value your comments and hope to see you again soon on your next trip this way., Sincerely, Hotel Management
What I didn’t like was the room light bulb was not working in the room and the air conditioning was smelling like something was burning.
Business response:
Thank you for staying with us and sharing your experience. Please accept our apology for the air conditioner and lights not working properly and for the inconvenience, this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance Harborgate Way
How is Extended Stay America - Los Angeles - Torrance Harborgate Way rated?
Extended Stay America - Los Angeles - Torrance Harborgate Way has a 4.3 star rating with 1,449 reviews.
When is Extended Stay America - Los Angeles - Torrance Harborgate Way open?
Extended Stay America - Los Angeles - Torrance Harborgate Way is open now. It will close tomorrow at 12:00 a.m.