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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Parking wasn't great, the outside of the building was very nice and looks newly painted. The inside was dingy and the rooms were just okay. The power outlets were few and behind the beds. The breakfast was just kind bars coffee. They gave us enough shampoo for 1 person when we had 3. The AC unit was very noisy (but worked well). Overall, a solid meh.
Business response:
Thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
Nice place to stay. It’s a nice place to stay. It was clean. Front desk personnel were pleasant. We happened to stay under people that were really noisy I had a hard time sleeping (not really the hotel’s fault) but maybe put small kids on the 1st floor. They were running from one end of the room to the other jumping on the beds for 2 hours straight. The floors are laminate instead of carpet which is cleaner but makes your footsteps sound louder. I would have never let my kids be so inconsiderate. The breakfast was coffee, oa... read more
Business response:
Jonathan, thank you for choosing Extended Stay America. It’s a pleasure to know you liked our well-kept property as well as our courteous associates. However, we are sorry for the noise issue you experienced. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you all to revisit us for an even better experience. Sincerely, Hotel Management
Good
Business response:
Jorge, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The place was very convenient. The service not that great. Any time we requested for extra bed sheets or a cart for our lugage... etc we were asked to wait the next morning or to go down to the lobby ourselves and get it.. which meant getting out of bed oh putting clothes on.
Business response:
Sandra, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our ideal location. However, we are sorry our staff was not attentive to your needs. Please know we provide thorough training for all associates, and we will redouble our efforts. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
Michael, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Steven, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
OK hotel, young front desk staff needs training Check in was pretty bad. The guy at front desk had a arrogant and disrespectful attitude. Room was spacious and clean. Convenient location if you’re visiting Six Flags.
Business response:
Vania, thank you for sharing your review online. Although you had a pleasant stay, we apologize for the poor service you received from our associates at the time of check-in. We consider your feedback very important, and thus it has been shared with the concerned team, and we will take the appropriate steps to prevent these problems from happening again.We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
The room needed hangers and drinking glasses. Telephone didn't work, but did work around.
Business response:
Thank you for commenting online. Although you had a pleasant stay with us, we apologize for not explaining our kitchenware policy to you upon arrival and the inconvenience you had with the telephone. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. Our maintenance team is instructed to check the telephone. Your review is appreciated, and we hope to be your choice of hotel in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 4.2 star rating with 1,345 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.