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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no coffee area nor free breakfast, there were dead bugs smashed against the walls in the kitchen area, the dresser drawers were hard to open and close, no hardwood flooring like in photo's, no pots/pans to cook with nor utensils, and we could have used a blanket on the bed so we would not have to keep getting up to adjust the ac unit. However, the check-in and checkout men were very respectful, nice, and manurable.
Business response:
Sonya, thank you for sharing your feedback. We are sorry we did not meet your expectations, and for the cleanliness issue you encountered in your accommodations. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. On your next visit, if you are in need of any kitchenware and toiletries, please reach out to our front desk. These items are kept at reception as required by our brand standards. On a positive note, we are glad you liked the service fro... read more
i love the location.
Business response:
Susan, thank you for choosing to stay at Extended Stay America during your visit to the area. We are delighted to know you had an enjoyable stay and that our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Pros: staff are nice, grab and go breakfast is adequate. Cons: Room could have been cleaner (hair on bathroom ceiling and in drains, food in kitchen drain. There's not fan in the bathroom so it gets super humid. The a/c is inches from one of the beds, so it's not the best room layout. Bed was sunken in yet brand new mattress were by the dumpster?
Business response:
Jennifer, thank you for taking the time to review our hotel. We are glad you were pleased with the service our associates delivered and with the breakfast we offer. However, we regret not meeting your expectations and that our beds were not to your comfort. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced, ... read more
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 4.3 star rating with 856 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.