Extended Stay America - Louisville - Dutchman

Business response:

Dear Darlene, We are so grateful for your words about your recent trip and appreciate our reasonable price. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Our team is devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear ThuHa, Thank you for being our guest. It is glad to know you had a pleasant stay and found our staff friendly and hotel clean. However, we are sorry for not meeting the expectations and that you felt the need to update our property. Your comments are welcomed and shared with the team for further action plans. We hope you will return so we can make it up to you. Sincerely,Hotel Management 

Business response:

Dear Ameka, Thank you for being our guests at Extended Stay America and sharing your feedback. Everyone works hard and provides the best service to our guests. So we are grateful to know you recognize their effort; thank you for appreciating the hospitality you received from our staff. We hope you will stay with us again on your next visit to the city.Sincerely,Hotel Management 

Business response:

Dear Marcovalerio, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable trip for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. On the contrary, considering our helpful staff, we hope to have another occasion to host you ... read more