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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Issues with cleanliness and amenity items No hairdryer in bathroom, no towel racks, no luggage rack, dirty stained carpet, some hairs in tub, refrigerator, and furniture drawers, very very low water pressure and barely any water flow from shower head (unable to wash hair).
Business response:
Dear Guest, We apologize for the inconvenience you encountered during your stay. We will address the lack of amenities in the room to ensure that future guests have a more comfortable experience. Moreover, we apologize for the cleanliness issues you mentioned and are committed to improving our housekeeping standards. We will also promptly investigate and rectify the water pressure and shower head problems to ensure a more pleasant shower experience. We hope you will consider staying with us again, as we are committed to prov... read more
Not horrible but not great Was not happy with the water pressure in the shower; made it impossible to fully rinse off soap and the floor of the bathtub was super slippery. Also the towels provided left white lint all over me and in my hair. Ended up drying off with paper towels. But the bed was comfy and didn’t see any bugs so at least there’s that.
Business response:
Dear Guest, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hot... read more
Convenient great price
Business response:
Dear Darlene, We are so grateful for your words about your recent trip and appreciate our reasonable price. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Our team is devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management
good place to stay convenient to everything i needed
1 night trip Hotel is clean but is old. We are ok to stay one night. The staff is friendly.
Business response:
Dear ThuHa, Thank you for being our guest. It is glad to know you had a pleasant stay and found our staff friendly and hotel clean. However, we are sorry for not meeting the expectations and that you felt the need to update our property. Your comments are welcomed and shared with the team for further action plans. We hope you will return so we can make it up to you. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 4.3 star rating with 856 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.