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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shelly goes above and beyond to make the guest feel welcome. She is knowledgeable, loves her job and makes everything easy! Wonderful service
Business response:
Dear Ayisha, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such thoughtful and exceptional team members as Shelly; we'll gladly share your kind words with her and our entire team. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Hotel Management
The hotel is nice, however the staff will harass you pertaining to having everyone that is staying in the room show their ID. I have stayed in many hotels, but I NEVER experience staff members knocking on your door asking for your guest ID. That’s the hotel way of getting more money out of you. The manager must have been checking the video camera to see if my man ID was in their system. When she realized he didn’t present his ID, there is the knock on the door from staff. Mind you, my man didn’t stay the whole duration of th... read more
Business response:
This is extended stay policy that all guest over the age of 21 provide valid ID. It is also stated in the guest agreement that was signed at check in. All policies are made aware to guest at check in. If a guest doesn't want to follow policies they shouldn't continue with check in. This is part of our safety and security to know all guest that are in the hotel. Along with the hotel occupancy policy. The guest agreement that was signed also states that if your reservation was booked for the incorrect amount of people your rat... read more
It was OK.
Business response:
Thank you for staying the front desk attendant didn't disappear she was helping another guest with an issue. When she returned she then made more coffee.
Eh It was ok for one night . It is a little dated and the lobby smelled like someone was smoking weed. The bed was on and the room was clean .
Business response:
Dear MaryAnn, Thank you for the feedback regarding your stay in our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management
The location off of 29 was great! Located near everything we needed!
Business response:
Dear Shawn, Thank you for choosing our brand, Extended Stay America. It is nice you had a good time here and were pleased with the location. Thank you for your business, and we look forward to your next stay with us. Sincerely,Hotel Management
Sub par. Entire place smelled like weed, day and night. Bed was super hard and uncomfortable. Nearly impossible to sleep on. Breakfast was supposed to be included. That’s what we paid for. They did a “grab and go” where they offered coffee and granola bars with limited hours. We missed it the first morning. Won’t stay there next time we visit Liberty, despite the convenience to campus. Does not look like photos!!!
Business response:
Dear Guest, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visi... read more
Not the best choice There was no one at the desk when I got there and I had to wait a while just to be told I couldn’t check in yet. Then the lobby, elevator, and third-floor hallway all smelled like marijuana many times. It was so disgusting I couldn’t even ride the elevator anymore. My room was musty so I had to keep the window opened yo get fresh air. Apparently a lot of workers just stay there for long periods of time and the overall atmosphere is less than ideal. I don’t think I would stay here again
Business response:
Dear Margaret, Thank you for selecting us. We are sorry for not providing you with the desired satisfaction on your recent hotel visit. We regret the delay in check-in due to the unavailability of the front desk team, and we will discuss this so that this lapse in service is not repeated. Also, we are sorry for the disappointment and inconvenience caused due to the smell issues in the hotel and will address this with the housekeeping team for a quick review. It is certainly not the best experience, and considering this an is... read more
Room had an unpleasant odor like smoke or pot. Their was makeup on a towel in the bathroom. The room felt dated and not that clean. It's in a great location but I would not stay here again.
Business response:
Dear Donald, Thank you for being our guest and liking our location. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you found cleanliness and upkeep issues in the room. Let us discuss this with the housekeeping team and ensure this act is taken seriously. Our front desk team is always there to help you. Please give us another opportunity to show you our service.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,263 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.