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Extended Stay America - Madison - Junction Court
- Hotels
- Madison, WI
About this business
Location details
55 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had a harsh smell and not the cleaniest.
Business response:
Dear AMANDA, Thank you for your feedback. We sincerely apologize for the unpleasant odor and cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment is a top priority, and we regret falling short in your experience. Your comments will be shared with our housekeeping team to ensure immediate improvements. We appreciate your understanding and the opportunity to address these concerns. We hope to provide you with a much better stay in the future. Sincerely,Hotel Management
Night auditor, Diana, was extremely friendly, professional, and helpful, as was the morning auditor, Shauna.
Business response:
Dear Matthew, Thank you for your feedback! We are thrilled to hear about your positive experience with our team members, Diana and Shauna. Their friendly, professional, and helpful demeanor truly exemplifies the level of service we aim to provide to every guest. We are proud to have such dedicated staff who make your stay enjoyable from evening to morning. Your kind words motivate us to keep delivering exceptional hospitality. We look forward to welcoming you back to Extended Stay America on your next visit!Sincerely,Hotel M... read more
We got a key for the wrong room and thankfully their was nobody in the room, just clothes. Staff didn't apologize just gave us a different room.
Business response:
Dear Kent, Thank you for your feedback regarding your recent experience. We apologize for the mix-up with your room key and any inconvenience it caused. This is not the level of service we strive for, and we will be addressing this situation with our team to ensure more attentive service in the future. Your comfort and security are our top priorities, and we appreciate your understanding as we work to improve. We look forward to serving you again. Sincerely,Hotel Management
Ok hotel, good location We have stayed at this hotel a few times in the past at either this location or the building next door. This hotel can use some updates. Even though it's a "non smoking" hotel, the halls smell like cigarette smoke and marijuana. The bathroom sink in our room sprayed the whole sink and counter (you got wet every time you turned the faucet on). The only plus with this building is that the breakfast and coffee is located here (vs in the other building) so this time we didn't have to walk from one buildin... read more
Business response:
Dear Guest, Thank you for your feedback. We appreciate your loyalty and are glad you enjoyed the convenient location and breakfast. We apologize for the issues with the hallway odors and the bathroom sink, as these are not the standards we strive for. Your comments regarding updates will be taken into consideration as we continually work to improve our facilities. We hope to welcome you back soon for an even better experience. Thank you for staying with us! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Madison - Junction Court
How is Extended Stay America - Madison - Junction Court rated?
Extended Stay America - Madison - Junction Court has a 3.7 star rating with 948 reviews.
When is Extended Stay America - Madison - Junction Court open?
Extended Stay America - Madison - Junction Court is open now. It will close tomorrow at 12:00 a.m.