Extended Stay America - Meadowlands - East Rutherford

Business response:

Dear Jennifer, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management 

Business response:

Dear Christine, Thank you for staying with us and for your candid review. We are glad that, overall, you were pleased with your stay. However, we apologize for the inconvenience you experienced due to our ongoing remodel. We are very excited about the outcome of our renovations and hope you will stay with us again to experience the final results. We appreciate your business and look forward to welcoming you back to our updated hotel.Sincerely,Hotel Management 

Business response:

Dear Kimberly, Thank you very much for posting a review of your stay. It is nice to read that we met most of your expectations. However, we do apologize for the issues you had with your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management 

Business response:

Dear Cato, Thank you for reviewing our hotel. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our front desk is staffed around the clock to make you as comfortable as possible, respond to requests, and resolve unexpected issues. Your comments have been shared appropriately; we hope to have another chance to provide better service the next time you visit this area.Sincerely,Hotel Management 

Business response:

Dear Jeniffer, Thank you for reviewing your recent stay and highlighting our dedicated staff. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We have shared your comments with our team to ensure clear communication. Thank you for being our guest. We look forward to your next visit!Sincerely,Hotel Management 

Business response:

Dear Juan, Thank you for sharing your excellent review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need. Therefore, we especially appreciate your lovely comments recognizing the service provided by our staff, and we will surely share your compliments with them! Thanks again, and we hope you will stay with us again. Sincerely,Hotel Management 

Business response:

Dear Guest, thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management 

Business response:

Dear Guest, we appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such problems. We are also sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these no... read more