Extended Stay America - Melbourne - Airport

Business response:

Dear Troy, Thank you for taking the time to share your recent experience with us. We're sorry to learn about the issues you encountered with the phone, Wi-Fi, and lamp. Providing a seamless experience is important to us, and we apologize for any inconvenience caused. Your feedback will be shared with our team to ensure these issues are addressed promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay with fully functional amenities.Sincerely,Hotel Management 

Business response:

Dear Louise, We are delighted you enjoyed your stay at Extended Stay America. Our team takes great pride in maintaining cleanliness and providing excellent service to our guests. Therefore, we are thrilled you found the bed comfortable and that our staff made your experience memorable. We look forward to welcoming you back soon and ensuring another enjoyable stay.Sincerely,Hotel Management 

Business response:

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America 

Business response:

Dear Louise, Thank you for choosing us for your accommodation needs. We are delighted that you found our hotel well-located and our staff welcoming during your stay as tourists. Your satisfaction is important to us, and we are glad we could meet your needs during your visit. However, we regret any inconvenience caused by the limitations you experienced during your long-term accommodation. We are committed to continually improving our services to accommodate leisure and business travelers like yourself. Your feedback is inval... read more

Business response:

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America 

Business response:

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America 

Business response:

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America 

Business response:

Dear Jessica, We are thrilled you enjoyed your Extended Stay America stay! It's so nice to know you had easy access to everything and that you were pleased with the exceptional service from our staff. We work hard to provide highlevels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for your kind words, and we look forward to welcoming you back soon!Sincerely,Hotel Management