Extended Stay America - Melbourne - Airport

Business response:

Dear Jonathan,Thank you for choosing Extended Stay America and taking the time to share your feedback. We're glad that most aspects of your stay were satisfactory. However, we apologize for running out of breakfast options during your visit. We'll address this with our team to ensure this doesn't happen again in the future. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management 

Business response:

Dear Matthew,Thank you for sharing your thoughts on your recent stay with us. We're pleased that our cleanliness met your standards; however, we are sorry for not meeting your expectations on our grab-and-go breakfast options. This will be addressed with our team to improve our breakfast offerings and staffing levels to ensure a better experience for our guests. While we regret that your recent stay was not up to your standards, we value your input. We are committed to ensuring your next visit with us is nothing short of exc... read more

Business response:

Dear Jason,Thank you so much for your glowing review. We're thrilled that your stay with us exceeded your expectations. Our suites are designed to provide a comfortable and convenient experience, and we're glad you enjoyed the amenities and modern touches. Our team is dedicated to providing exceptional service, and we're thrilled that you found them to be warm and welcoming. Thank you for your kind words and high praise. It was our pleasure hosting you during your time at Extended Stay America, and we look forward to your ne... read more

Business response:

Dear Yilay,Thank you for sharing a review of your recent stay at Extended Stay America. We're thrilled to hear that your stay with us exceeded your expectations. Our team works hard to provide exceptional service and ensure our guests have a comfortable and enjoyable experience. It is beautiful to know that our hard work has paid off and made a positive impact. We are delighted you're considering staying with us again, and we look forward to the opportunity to welcome you back for another pleasant and comfortable stay.Sincer... read more

Business response:

Dear Alexandra,Thank you for choosing Extended Stay America and sharing your wonderful review. We're thrilled to have been a highlight of your fly/drive holiday. It's great to hear you enjoyed your stay and that our property and services met your expectations. We have noted your feedback regarding breakfast. We'll consider your feedback to enhance our breakfast offerings. It was a true pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Virginia, Thank you for your feedback! We’re thrilled to hear that you found our hotel family-friendly and that our front desk team made a positive impression. We take pride in providing excellent service and creating a welcoming environment for all our guests. Your kind words are greatly appreciated, and we look forward to welcoming you and your family back to Extended Stay America for another great stay in the future! Sincerely,Hotel Management