Extended Stay America - Memphis - Wolfchase Galleria

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Andrea, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Tamara, thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Titiana, thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience with fellow travelers. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you again for recommending us, and we hope you choose Extended Stay America any time your travels bring you back this way. Sincerely, Hotel Management 

Business response:

We are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Karen, we appreciate you being our guest and providing your feedback. We apologize for any miscommunications that may have occurred regarding our pet policy. We are pleased for our guests to bring along their 'best friend,' and our policy requires a $25 + tax per day, per pet, non-refundable cleaning fee, not to exceed $150 per pet. Weight and size restrictions also apply. This is clearly published on our websites, and we regret your disappointment. We hope you will consider giving us another opportunity to serve you in the ... read more

Business response:

Stacey, thank you for the kind review! We know how important it is to stay in a clean and safe environment, so we appreciate your nice comments. The entire team at Extended Stay America hopes to see you the next time you are in the area. Sincerely, Hotel Management