Extended Stay America - Memphis - Wolfchase Galleria

Business response:

Thank you for sharing your experience with fellow travelers. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you again for recommending us, and we hope you choose Extended Stay America any time your travels bring you back this way. Sincerely, Hotel Management 

Business response:

We are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Karen, we appreciate you being our guest and providing your feedback. We apologize for any miscommunications that may have occurred regarding our pet policy. We are pleased for our guests to bring along their 'best friend,' and our policy requires a $25 + tax per day, per pet, non-refundable cleaning fee, not to exceed $150 per pet. Weight and size restrictions also apply. This is clearly published on our websites, and we regret your disappointment. We hope you will consider giving us another opportunity to serve you in the ... read more

Business response:

Stacey, thank you for the kind review! We know how important it is to stay in a clean and safe environment, so we appreciate your nice comments. The entire team at Extended Stay America hopes to see you the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America and for the review. From your rating, it seems your stay with us was overall satisfactory. Having said that, we are sorry for the difficulties you had with the key card. We also regret that some of our amenities were not available during your stay. Everything we do is in the best interest of our guests and associates, so we appreciate your patience at this time. Thank you again, and we hope to see you soon. Sincerely, Hotel Management 

Business response:

Jason, thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Antonio, our goal is for every guest to leave with a favorable impression, and so we are pleased to know how much you enjoyed your stay with us. Thank you for the nice rating, and we hope you choose Extended Stay America when your travels bring you back this way. Sincerely, Hotel Management 

Business response:

MarQuita, it was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for mentioning our ideal location as well, and we are glad you could enjoy a restful stay. We look forward to having you as our guest again on your next trip to Memphis. Sincerely, Hotel Management