Extended Stay America - Merrillville - US RTE. 30

Business response:

Brittany, thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your bed to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve. Sincerely, Hotel Managem... read more

Business response:

Kisanna, thank you for choosing Extended Stay America. We were pleased that we exceeded your expectations during your visit to this area. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay Sincerely, Hotel Management 

Business response:

Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more

Business response:

Eric, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. We will also share your feedback with our food and beverage team to see where we can improve our grab-and-go breakfast offerings. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management