Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Sharline, Thank you for your feedback. We are sorry about the noise issues and the condition of your initial room. We value your comments about Marylin and the area, and we will use your feedback to address the noise and ensure our room descriptions and amenities align with guest expectations. We appreciate your input and hope to have the opportunity to provide a more pleasant stay in the future. Sincerely, Hotel Management 

Business response:

Dear Carlos, We appreciate your valuable feedback regarding your recent stay with us. It is our commitment to ensure that every guest experiences a clean and comfortable environment with exceptional service. Therefore, we sincerely apologize for any shortcomings you may have encountered. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. Your input is instrumental in our ongoing efforts to enhance our guest experience. We hope to welcome you... read more

Business response:

Dear Franco, We sincerely appreciate your support and positive feedback concerning the convenient location of our hotel. It is gratifying to learn that you found our services to be of great value. Nevertheless, we sincerely apologize if any issues detracted from the perfection of your experience. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you again on you... read more

Business response:

Dear Gilna, Thank you for being our guest. Starting your day with a good breakfast is essential, so we apologize if we fell short of your expectations. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. We hope the rest of your stay was enjoyable and you will stay with us again whenever you are in the area. Sincerely, Hotel Management 

Business response:

Dear kunle, We appreciate your high rating and hope that you had an overall pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope to welcome yo... read more