Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Nelymar, Thank you for being our guest and sharing the wonderful review. We are so glad our location worked well for you and that you appreciated being close to important points in Miami. However, we noted your cleaning concerns and will share them with our housekeeping team for action. We look forward to your next visit to Extended Stay America. Sincerely,Hotel Management 

Business response:

Dear GILBERT, Thank you for including Extended Stay America in your travel plans. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad you loved the quietness of our accommodation and the convenience of our location. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management 

Business response:

Dear Kisha, We are glad you chose to stay at our hotel. Happily, you had a pleasant stay. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management 

Business response:

Dear Javier, Thank you for including Extended Stay America in your travel plans. We are glad you enjoyed most of your stay and are delighted our hotel offers everything you need for a convenient stay. We have taken note of your concern regarding the kitchen area and will share this with the appropriate individuals for improvement. We hope to see you again on your next visit to Miami.Sincerely,Hotel Management