This profile has been claimed by the business owner or representative.
Extended Stay America - Miami - Airport - Doral
- Hotels
- Miami, FL
About this business
Location details
8720 NW 33rd St., Miami, FL, 33172, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No safe box (maybe it not supppsed to have one?), no TV remote in a room (I found it at the front desk, but worked only from an inch away from the TV and not from the distance). Breakfast wasn't much at all. Iced cold AC, clean room, but really minimum. Good for 1 night.
Business response:
Dear Joanna, We appreciate you being our guest and sharing your valuable feedback. We're glad you enjoyed our clean accommodations and efficient AC. While we don't have in-room safes, we understand that some guests prefer them and will consider this suggestion. We apologize for the issue with the TV remote and regret our complimentary grab-and-go breakfast did not meet your satisfaction. We're always looking to enhance our guest experience, and your comments are invaluable in helping us make improvements. Thank you for choos... read more
Ok place When I checked in I sat in the lobby for at least 20 to 30 minutes with a sign that said helping other guests. The night auditor came in and the other staff member was clearly eating in a back room. It seemed the night auditor questioned what the other employee was doing. They got into an argument in Spanish. Then when went to check out no one was in the office again waited a few minutes then left. The towels in the bathroom were all stained and the place could be good but it needs some serious attention
Room was neat and clean. The front desk young lady was very unprofessional. Continued to watch and attend to her cell phone, even when she saw me standing in front of her. Then, she acted like she definitely didn't want to be there or help me.
Business response:
Dear Benjamin, Thank you for taking the time to share your review about your recent stay with us. While we're pleased that you found your room neat and clean, we sincerely apologize for the unprofessional behavior you encountered from our front desk staff. This is not representative of our standards, and we will review this incident with our team to determine what went wrong and take appropriate action where necessary. Thank you for bringing this to our attention, and we hope you will accept our apologies.Sincerely,Hotel Man... read more
Frequently asked questions about Extended Stay America - Miami - Airport - Doral
How is Extended Stay America - Miami - Airport - Doral rated?
Extended Stay America - Miami - Airport - Doral has a 3.4 star rating with 4,534 reviews.
When is Extended Stay America - Miami - Airport - Doral open?
Extended Stay America - Miami - Airport - Doral is open now. It will close tomorrow at 12:00 a.m.