Extended Stay America - Miami - Airport - Doral

Business response:

Dear Carlos, thank you for your review. Even though the generous rating does not reflect your comments, we apologize that our maintenance staff overlooked the bathroom area. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management 

Business response:

Dear Vladimir, thank you for the comments about your recent stay. We hope you will accept our apologies that you were inconvenienced by maintenance and housekeeping issues in your room. We will communicate your reviews to the concerned team and ensure that this will not be repeated. On behalf of everyone here, we invite you to stay with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Annette, thank you for staying with us. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We truly appreciate your feedback. Sincerely... read more