Extended Stay America - Miami - Airport - Doral

Business response:

Thank you for your review of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We appreciate your suggestions and hope you will choose us again on your next trip this way. Sincerely, Hotel Management 

Business response:

Thank you for your review of your recent stay. We are glad our location close to a variety of restaurants and shopping was perfect for your needs. However, we are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We value your comments, and we hope you will make plans to stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay and our excellent location. We also appreciate your kind compliments about our Front Desk Team and will be sure to share your comments with them as they will be so pleased. However, we regret the cleanliness issues and the smoke odor you encountered in your bathroom. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We appreciate your feedback and hope to we... read more