Extended Stay America - Milwaukee - Wauwatosa

Business response:

Thank you for your review. We are glad your overall stay was satisfactory, and you liked our well-equipped kitchen. However, we regret the noise issues you encountered from the highway. Our front desk is available to resolve issues such as this, so we would have been happy to place you in another room on the quieter side of the building. We hope you will consider a second visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your visit. We delighted that you mentioned our friendly, helpful staff. We pride ourselves on total guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. We appreciate you being our guest, and we hope to welcome you back soon! Sincerely, Hotel Management 

Business response:

Thank you for your review of your recent visit. We are glad your overall stay was satisfactory. We value your comments and hope to see you again soon on your next trip this way. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your recent stay. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings We are also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We regret the inconvenience caused and hope you will give us a chance to impress yo... read more

Business response:

Thank you for the glowing review of Extended Stay America. We're thrilled to know our associates surpassed your expectations with our outstanding service and that you loved our well-maintained property. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Connie, thank you for the feedback. We are sorry for the issue you encountered in your room and regret the inconvenience it caused. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. We are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management