Extended Stay America - Minneapolis - Airport - Eagan - North

Business response:

Dear Derek, We are pleased that our hotel's location perfectly accommodated your preferences during your recent visit. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management 

Business response:

Dear Erin, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end regarding the kitchenware policy. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We take your concerns seriously and will address them effectively for future improvement. On the positive side, we appre... read more

Business response:

Dear Nghia, Thank you for letting us know about your stay. Our team strives to provide excellent customer service to all our guests, and we are sorry that this incident did not reflect our usual standards. We have taken appropriate action to ensure that this does not happen again. We hope you will give us another chance to provide you with the hospitality you deserve.Sincerely,Hotel Management 

Business response:

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America and if I can be of assistance to you, please contact me directly at 651.905.1778.Sincerely,Jack Metcalf General Manager651.905.1778egn@extendedstay.com 

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Minneapolis - Airport - Eagan - North takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accom... read more