Extended Stay America - Minneapolis - Airport - Eagan - North

Business response:

Dear Ashley, Thank you for your review of our hotel. We are disappointed to learn of the issues you experienced, so we apologize for not providing you with a flawless experience. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. Thank you for your patience, and we hope you will allow us to welcome you on a future visit for a much-improved experience. Sincerely,Hotel Management 

Business response:

Dear Sarah, Thank you for staying with us and sharing your feedback. We apologize for failing to leave a better impression on this visit. We follow the most rigorous industry standards regarding our hotel's cleanliness; therefore, we will review your concerns with our housekeeping team to ensure such matters are not repeated. Also, we have shared your concerns regarding our complimentary grab-and-go breakfast with our brand leaders to let them know our guest's opinions and help them decide on future offerings. We value our g... read more

Business response:

Dear Silver, we are pleased you chose Extended Stay America. We are thrilled you loved our hotel and will certainly share your compliments with our entire staff. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Sincerely,Hotel Management 

Business response:

Dear ELIZABETH, thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and appreciate highlighting our clean suite in your review. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with our team to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon!Sincerely,Hotel Management