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Extended Stay America - Mobile - Spring Hill
- Hotels
- Mobile, AL
About this business
Location details
508 Springhill Plaza Ct., Mobile, AL, 36608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok but some issues Bed sheets were dirty. Didn’t realize this until after I woke up because I got in so late I passed out. Also people were smoking right outside their rooms which isn’t allowed but wasn’t enforced.
Business response:
Thank you for being our guest. We are sorry for the housekeeping oversights you encountered in your room. Your feedback will be shared with the appropriate team members to improve our service going forward. We would also like to inform you that even though we are a non-smoking hotel, on a rare occasion, some guests do not comply, and we truly apologize for this. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Only thang was i stay there was teo daus and no one came to clean the room or bring new towels...Everything else was find
Business response:
Thank you for choosing Extended Stay America. We are happy that overall you enjoyed your visit to our hotel. However, we regret your disappointment with our housekeeping policy. Please know, since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. Also, towels and linens are to be exchanged at the front desk anytime and are complimentary. We will ensure our front desk staff clearly communi... read more
Good hotel It was a quick check in and a comfortable bed for one night
Business response:
Michael, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked your comfortable bed and our excellent service. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
It was nice getaway.
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Noisy as next to expressway, old carpeting, clerk at desk said she could not provide us with a receipt!!! We paid her directly at the hotel & the same hotel brand in another city gave us a receipt the night before :( Continental breakfast only included coffee & muffin??? Very basic compared to other hotels.
Business response:
Ron, thank you for being our guest. We are sorry to read that our accommodation fell short of your accommodations. We have shared your comments with our team as we work on updating and refreshing our hotel. Regarding your concern about the receipt, we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. If we could be of any further assistance, we would be happy to be of service. We hope you will choose us the next time you are in... read more
They were very accommodating & despite a small miscimmunication we still had an excellent stay.
Business response:
Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know you had a great stay and that we met all your expectations. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Happy with my stay Our stay was better than I expected! The staff was nice and professional. The only thing that wasn’t perfect was we were put in a room by accident that hadn’t been cleaned yet. But the nice lady at the front counter gave us another room with no problem! The room was very clean, the bed was comfy, the option to get food utensils was new to me but very helpful and an excellent resource to have! I would stay here again!
Business response:
Heather, thank you for the wonderful feedback about your visit at Extended Stay America. We regret the inconvenience caused in your initial room, but we are glad to know our front desk associate resolved the problem by accommodating you to another room. We will be sure to share your compliments with her. Thank you for highlighting our kitchenware as well as the comfort of our bed. It was a pleasure hosting you, and we hope to see you soon. Sincerely, Hotel Management
Sinks where nasty and I found hair on the toilet.
Business response:
Jaden, thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Mobile - Spring Hill
How is Extended Stay America - Mobile - Spring Hill rated?
Extended Stay America - Mobile - Spring Hill has a 3.4 star rating with 1,713 reviews.
When is Extended Stay America - Mobile - Spring Hill open?
Extended Stay America - Mobile - Spring Hill is open now. It will close tomorrow at 12:00 a.m.