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Extended Stay America - Mobile - Spring Hill
- Hotels
- Mobile, AL
About this business
Property Location With a stay at Extended Stay America Mobile - Spring Hill in Mobile, you'll be convenient to Spring Hill College and Mobile Botanical Gardens. This hotel is within close proximity of Herndon Park and Mobile Museum of Art.Rooms Make yourself at home in one of the 114 guestrooms, featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include desks and micro... read more
Location details
508 Springhill Plaza Ct., Mobile, AL, 36608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average hotel for the cost. It did not meet might expectations!
Business response:
Thank you for choosing our hotel for your stay. We were disappointed to read our accommodations did not provide the value you were hoping for. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
it was fantastic mfs
Business response:
Thank you for reviewing your stay at Extended Stay America. We appreciate your feedback and are delighted that your stay with us was a great one. We look forward to welcoming you back soon. Sincerely, Hotel Management
Wouldn’t recommend... Not a bad place to stay to get some rest but they do not have any “Do Not Disturb” Signs for your Door. I asked the Front Desk that night, and they said they don’t carry them. House Keeping came banging on my Door at 9 am and woke me up...Had a feeling that was going to happen even after the Lady at the Front Desk said, “Don’t worry...No one is going to disturb you”... When I got out of bed in the morning, there was also a dead Cockroach on the Floor. Oh yeah...One more thing, There is no Shower...Only ... read more
Business response:
Peter, thank you for rating your stay with us. Please accept our apologies for not meeting some of your expectations and regret the inconvenience it caused. We are also sorry for the unsatisfactory service you received from our staff and regret the inconvenience it caused. We will remind our team to be more diligent going forward. Your concerns regarding the cleanliness issue have been shared with the housekeeping team to ensure a better experience going forward. We hope you will return so we can make it up to you. Sincerely... read more
The Room was clean and adequate but absolutely barren of any amenities other than two small bars of soap. The secret which I didn’t discover till the following morning was in the Key folder where they state. “You need any amenities just ask from desk” .. but I was also surprised. To be called EXTENDED STAY. not even a coffee pot. The morning breakfast is strictly coin machine quality. Small packaged muffins and granola bars just so you know .
Business response:
Thank you for your review. We are sorry for the lack of amenities you encountered. Your feedback has been shared with the appropriate individuals to restock the amenities so as the future guests do not experience a similar situation. We hope you will choose us again on your next visit to our area. Sincerely, Hotel Management
The staff is always amazing and friendly. Have stayed many times and will continue to use this as my go-to hotel every time I'm in Mobile.
Business response:
Darlene, thank you for staying with us again and making Extended Stay America your home away from home. We are pleased to hear we met your needs and expectations during your visit. Your comments will be shared with the staff, and they will be happy to know their efforts made a difference. Thank you again for your feedback, and we look forward to welcoming you back soon for another stay. Sincerely, Hotel Management
I liked the hotel,room,and the general area. I liked the option of paying with PayPal for info security. I did not like the check-in staff requested a credit card for "incidentals,in case You break or steal something",.I put that in quotation because that's exactly what she said.I won't stay at that location next month , unless they have policy changes and staff training.
Business response:
Wendell, thank you for staying with us and for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. We hope you will give us another chance to prove ourselves. Sincerely, Hotel Management
I love Extended hotel they are so clean and the staff is very friendly
Business response:
Sharon, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite clean, and the staff friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
The room was clean enough. There were no dishes, pans, etc, but available if you ask for them. There wasn't a hairdryer in the room, so I had to walk down and get one. The beds weren't very comfortable. The staff was super friendly. This hotel obviously has a lot of workers living at it long term. Lot of work trucks in parking lot. Several were up late BBQing and drinking below our room and it was pretty noisy well after quiet hour. I'd stay again and just ask for a room in a different area.
Business response:
Thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay, liked your clean suite and our friendly staff. However, we regret the inconvenience you had due to noise. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Mobile - Spring Hill
How is Extended Stay America - Mobile - Spring Hill rated?
Extended Stay America - Mobile - Spring Hill has a 4.2 star rating with 1,155 reviews.
When is Extended Stay America - Mobile - Spring Hill open?
Extended Stay America - Mobile - Spring Hill is open now. It will close tomorrow at 12:00 a.m.