Extended Stay America - Mt. Olive - Budd Lake

Business response:

Peter, thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in making this happen for you. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management 

Business response:

Paulina, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America. We are happy to know your stay with us was comfortable. That being said, I am sorry for the inconvenience you experienced at the time of check-out and have shared your review with my team for better improvements. We hope this didn’t overshadow your otherwise great visit and that you will choose us again in the future. Sincerely, General Manager 

Business response:

Thank you for sharing your experience at Extended Stay America. We are delighted to read you loved the service provided by our courteous associates, especially by Tom and that you thoroughly enjoyed your time here. Your compliments will be shared. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager 

Business response:

Brian, thank you for choosing to stay with us. We are pleased you had an overall nice visit and liked the cleanliness of your room. However, we are sorry for the wait time issues you had at the front desk and regret the inconvenience it caused. We take these comments very seriously and use them for learning and training purposes with our front desk staff. We hope to welcome you back soon. Sincerely, General Manager 

Business response:

Wow - Robert, thanks for the wonderful feedback. Our staff is committed to providing an excellent service, so Joey will be happy to know his efforts helped make your stay a comfortable one. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Harry, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager 

Business response:

Gary, thank you for returning to Extended Stay America. There is no better compliment than a guest who keeps coming back time after time! We're so glad you continue to enjoy our hospitality, comfortable accommodations, and the convenient location. It is always our pleasure to have you as our guest, and we hope to see you again soon! Sincerely, General Manager 

Business response:

We are sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we do have items such as a fully-equipped kitchen and a comfortable in-suite environment to make you feel at home while away from home. We also have hairdryers and certain complimentary toiletries available at the front desk for our guests who need them. Your feedback is appreciated, and we will remind our team to communicate this clearly going forward. We regret the inconve... read more