Extended Stay America - Nashua - Manchester

Business response:

Dear Dorothy, Thank you for choosing Extended Stay America. We are thrilled to hear that Judy at the front desk provided you with exceptional service during your stay. Thank you for recognizing her efforts! Our team strives to ensure all guests feel welcomed and supported throughout their stay. We appreciate your positive feedback and look forward to welcoming you back for another wonderful experience!Sincerely,Hotel Management 

Business response:

Dear Josemi, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel clean and well-organized. However, we apologize for the issue you experienced with the cleanliness of the bedsheets. This is not up to our usual standards, and we regret any inconvenience caused. Your input is valuable to us, and we will address this with our housekeeping team to ensure it doesn't happen again. We hope you will give us another chance to welcome you back in the near future.Sincerely,Hotel Man... read more

Business response:

Dear Chanan, Thank you for choosing Extended Stay America and sharing your experience. We're pleased to read that you found value in our accommodations and that our front desk staff provided friendly service during your stay. Your comments about the property being dated are duly noted, and we appreciate your understanding. We are constantly working to improve our facilities and guest experience, and your feedback helps us in this endeavor. It was a pleasure to have you as our guest, and we hope to see you again soon!Sincerel... read more