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Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Okay for 1 night only Room was fairly sized with poor lighting. There were limited channels with the majority being ESPN channels, and the TV was poor quality. Okay for a one night stay where you won't spend any time in the room but for sleeping.
Good basic hotel. Close to highway and shopping. Just the basics. No frills.
economy price in a high price district Hotel was satisfactory and 1/3 the price of the recommended convention hotel. I would stay there again. I had a billing problem and a customer when I checked-in was having a billing issue. They pleasantly fixed the errors but if I had not caught it and returned may not have as easy to resolve. The location is awesome if you need to be in Cool Springs. The drive-up access is convenient but rooms do allow lots of outside noise. Direct booking is about twenty less than using an on-line hot... read more
Business response:
Thank you for the feedback regarding your recent stay with us. I’m so pleased to hear that our customer service, convenient location and great value met your expectations. We look forward to providing you with another comfortable stay in the near future.
Close to all amenities Just OK, if you are planning to stay for a short while then it's ok
Business response:
Thank you for taking the time to write a review of your stay with us. I’m so glad to hear that you were pleased with our great value and convenient location. We look forward to hosting you again in the near future.
Will Definitely Stay Again! Check-in was a breeze, room was clean, & surrounding noise was at a minimum! Great for a nite or a week!
Business response:
Thank you for taking the time to write a review of your stay with us. The team and I really appreciate the kind remarks regarding our customer service and clean rooms. We look forward to hosting you again in the near future.
I would stay here again because of the staff My visit was for a week and I probably interacted with someone from the staff daily. I can't think of one bad interaction and many small but memorable/good ones. My dog was well received and I even got a note from the housekeeping staff one day saying how much they love my dog which to me was a very sweet thing to do. I highly recommend these guys to anyone that is looking for an affordable yet comfortable and inviting hotel.
Business response:
Michael - I am so happy to hear that you had an enjoyable stay with us. The staff and I strive to go above and beyond to make sure our guests feel comfortable when they stay with us. Knowing that we accomplished that with your stay gives me great pride. Lacey was one of the most well behaved dogs we've seen, we all fell in love with her! Thank you again for your feedback. We hope you and Lacey come back soon!
Good deal for price The room and kitchenette were clean and organized. Although not new or fancy, they were comfortable and convenient. My only complaint was that Expedia charged more than the hotel rate for the night.
really bad Bed worst hotel bed i have ever slept on .....EVER.....the door was missing weather striping and it almost felt like I was outside, kind of cold in there. good location and staff was helpful .......hotel needs updates other than that flat screen TV
Business response:
Thank you for taking the time to share your experience with us. I’m glad to hear that you enjoyed our friendly staff and convenient location. Still, I’m disappointed to learn that you were not satisfied with your room. I will review our maintenance policies with the entire staff. Also, your feedback regarding our bedding and amenities will help us in our efforts to continually improve our hotels. Again, thank you for the feedback. We would love another chance to provide you with a better experience the next time you’re in to... read more
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 3.1 star rating with 1,909 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is open now. It will close at 6:00 p.m.