Extended Stay America - Newark - Christiana - Wilmington

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We regret to hear that your recent stay did not meet your expectations, particularly regarding the cleanliness of your room. Guest comfort and satisfaction are of utmost importance to us, and we will address your comments with our housekeeping team to ensure future stays are more enjoyable. We understand the significant impact a clean environment has on our guests' experience and will take steps to prevent this issue from recurring. We hope you will consider s... read more

Business response:

Dear Zhengrong, Thank you for your feedback regarding your recent stay. We appreciate your comments about the room conditions and kitchen amenities. We sincerely apologize for any inconvenience caused by the lack of a microwave and the process for obtaining kitchen utensils, as we understand that quick access to these items is important when cooking. We are also sorry to hear about your experience with the front desk service and breakfast offerings. Please know that we are actively working to improve these areas for our gues... read more