Extended Stay America - Newark - Christiana - Wilmington

Business response:

Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management 

Business response:

Hannah, thank you for choosing us for your stay. Although you liked our friendly staff, we are sorry for the disappointment you had with the comfort of the bed. We also apologize for the odor you experienced and regret the inconvenience it caused. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again moving forward. We hope you will give us a chance to redeem ourselves the next time you are in the area Sincerely, Hotel Management 

Business response:

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. However, we regret any inconvenience you had. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your lovely review and for recommending us to future guests. We are pleased that you had a good night's sleep and that you started your day refreshed. We are so glad that our accommodations were to your satisfaction. We appreciate all of your great feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the issue you experienced in your initial room, but we are glad to know our staff resolved the problem to your satisfaction. Rest assured, your feedback has been shared with the appropriate team. We hope to welcome you back in the future for a much better stay. Sincerely, Hotel Management