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Extended Stay America - Newark - Woodbridge
- Hotels
- Woodbridge, NJ
About this business
Location details
1 Hoover Way, Woodbridge, NJ, 07095, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Its ok if you just need a quick stay but was hard to reach staff to get things that are advertised in the rooms . No one was ever at the counter . Had to call 3 or 4 times to get someone . Bathroom decor is not good .
Business response:
Dear Tamisha, Thank you for choosing our hotel during your recent visit to our area. We apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Such an instance is not the impression we want our guests to think of us. Moreover, we appreciate your concern regarding our bathroom decor, and we are taking all the necessary steps to ensure that future guests do not encounter the same issues. We hope you will consider giving us another chance, as we are committed to making you... read more
15 minute walk to restaurants, shopping, etc.
Cockroaches in lobby and in room. It's obviously an older facility but definitely needs to be upgraded. Peeling bathtub enamel. Fixtures falling off. Otherwise not bad for the money
Business response:
Dear JOHN, Thank you for being our guest. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We understand your frustration and concerns and welcome the oppor... read more
Could’ve gotten a nicer welcoming. Staff doesn’t want to be bothered. Property needs upgrades, old and dingy room. Bed was lumpy.
Business response:
Dear Lizet, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide ... read more
Terrible State of Disrepair We stayed a single night on a road trip, got in late and left early. The woman at the front desk was very nice, however the room itself was in a deplorable condition. While it might have been clean, it was hard to tell based on the level of disrepair. The rug was threadbare in places, the cabinets were broken, inside the lower cabinets looked moldy, the bathroom was unexplainably bad.
Business response:
Dear Chelsea, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our front desk associate's hospitable service, we apologize for your suite not being up to your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope y... read more
I was in town for a few days to attend a funeral, so I picked the closest place available. Rhis place was dark, dirty and dingy looking. We requested clean sheets and a comforter for the sleeper, which was disgusting & very uncomfortable, and after waiting 2hrs for it, when i called back, I was to come get it. If they had told me 2hrs before, it wouldnt be a problem, by it was 1am. The hotel is old, dirty and outdated. Dont recommended
Business response:
Dear Maria, We want to thank you for your recent stay and for taking the time to post your review. Please accept our apologies for the experience you shared in your feedback. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your stay. We will discuss your feedback with our staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Newark - Woodbridge
How is Extended Stay America - Newark - Woodbridge rated?
Extended Stay America - Newark - Woodbridge has a 3.1 star rating with 2,493 reviews.
When is Extended Stay America - Newark - Woodbridge open?
Extended Stay America - Newark - Woodbridge is open now. It will close tomorrow at 12:00 a.m.