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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Welcome to Extended Stay America - Norco! We are the perfect location for business travelers, students, tourists and those relocating to the Riverside, CA area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off I-15. From our location, you can easily visit local attractions such as Chino Hills State Park, Planes of Fame Air Museum and Tom’s Farms. When you stay at an Extended Stay America hotel, you’ll enjoy just the right amenities to ... read more
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t know it was a “pet friendly” property. Had horrible allergies staying there. The “breakfast” is instant oatmeal, granola bars and not so good muffins. The elevator was broken. I wouldn’t recommend unless you have a dog and have to stay there. The staff was nice though.
Business response:
Dear Lisa, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. We have suites designated for pets to minimize allergy issues for other guests. We have shared your feedback with our housekeeping staff to ensure this does not occur in the future. We are happy our hospitality helped make this a pleasant experience for you. We hope to welcome you back in the future.Sin... read more
Elevator not working
Business response:
Dear Verenice, Thank you for taking the time to evaluate our hotel. We apologize for your inconvenience due to the elevator's temporary issue. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. Thank you for your candid feedback; we cannot improve without it. We hope you will give us another chance to stay with us again so we can provide you with the flawless visit you deserve. Sincerely,Hotel Management
Breakfast.
Business response:
Dear Katherine, Thank you for taking the time to tell us about your visit, and we are happy your overall stay was enjoyable. However, we have noted your comments for breakfast and will share them for further improvement. Please stay with us another time so we can provide you with another more enjoyable experience at Extended Stay America.Sincerely,Hotel Management
Stayed here during a soccer tournament. The hotel itself was nice. No ice machine was a bummer considering it was 100° while we were there. No black out curtains. Breakfast was prewrapped muffins, granola bars and coffee.
Business response:
Dear Lacie, Thank you for your stay in Extended Stay America. We're thrilled that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. We are disappointed you were not happy with the breakfast offerings. Your comments about breakfast variety will be shared appropriately, as we always want to know what would enhance our guest experience. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotles... read more
Clean but would have liked shampoo, conditioner, body wash at least just once.
Business response:
Dear Sandra, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity to show you the outstanding hospitality you deserve. Sincerely,Hotel Management
Liked area
Business response:
Dear Debbie, Thank you for choosing the hotel and for your excellent review. We are glad to know you liked the area of the hotel. It is one of the many reasons our guests choose to stay with us. We hope to see you again when your travels bring you back into the area. Thank you again for your gracious comments. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 4.4 star rating with 881 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.