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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Welcome to Extended Stay America - Norco! We are the perfect location for business travelers, students, tourists and those relocating to the Riverside, CA area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off I-15. From our location, you can easily visit local attractions such as Chino Hills State Park, Planes of Fame Air Museum and Tom’s Farms. When you stay at an Extended Stay America hotel, you’ll enjoy just the right amenities to ... read more
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Uncomfortable & sleepless in Norco A backed up sink in the bathroom & an uncomfortable bed! Plus I could hear, pretty easily the couple next to me lol at 2:30AM which wasn’t great to be woken up by!
Business response:
Dear Matt, Thank you for taking the time to review our hotel. However, we regret not meeting all of your expectations. Please accept our apologies for the noise concerns you experienced from the neighboring room. We are also sorry that you found your mattress to be uncomfortable. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.... read more
Did not sleep well…heard lots of nose from hallway in middle of night. Front desk customer service was never at the desk when we needed something or to checkout
Business response:
Dear Yovanys, Thank you for your recent stay at our hotel. We appreciate you taking the time to share your feedback. We are sorry for the noise issues you experienced during the night. Our goal is to provide accommodations conducive to a peaceful night's rest, so we apologize that your sleep was disrupted. Also, please accept our sincere apologies for not providing the attentive service we strive to give every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. Your comments remind... read more
Damage to the wall, bathroom was not cleaned properly. Property smell like marijuana.
Business response:
Dear Cynthia, Thank you for taking the time to give us feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so w... read more
Comfortable Everything was awesome!
Business response:
Dear Guest, We are delighted you enjoyed your time with us and that our hotel met your expectations. Our topmost priority is providing exceptional service and ensuring a memorable stay for all our guests, and your positive feedback has genuinely made our day. Thank you for taking the time to recognize our efforts and for sharing your wonderful experience with us. It was our pleasure to have you as our guest at Extended Stay America, and we look forward to welcoming you back soon for another enjoyable stay.Sincerely,Hotel Man... read more
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 4.4 star rating with 955 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.