Extended Stay America - North Chesterfield - Arboretum

Business response:

Dear Alyssa, Thank you for taking the time to provide your feedback. We apologize for the delay you experienced during check-in, as we understand how important a smooth arrival is. We also regret that the shower area did not meet our cleanliness standards. Please know that your comments have been shared with the housekeeping and front desk teams to ensure improvements are made. We appreciate your understanding and are glad that other aspects of your stay were satisfactory. We hope to have the opportunity to offer you a more ... read more

Business response:

Dear Brea, We are glad to hear you had a great stay and appreciated the cleanliness—that truly means a lot to us! At Extended Stay America, we work hard to create a welcoming and well-kept space for our guests, and it’s wonderful to know we met your expectations. We’d love to welcome you back anytime you’re in the area. Thanks again for your kind words! Sincerely, Hotel Management 

Business response:

Dear Jack, We are thrilled to hear you enjoyed your stay and appreciated the space! It's always great to know when guests have a comfortable experience. The team at Extended Stay America works hard to provide a welcoming environment, and your kind words mean a lot. We hope to see you again soon for another relaxing visit. Safe travels until then! Sincerely, Hotel Management