Extended Stay America - North Chesterfield - Arboretum

Business response:

Dear Amber, We are delighted to hear that you had a great experience and appreciated the room! It's always our goal at Extended Stay America to provide a comfortable and welcoming environment for every guest. Your kind words mean a lot to us, and we truly value your feedback. We look forward to seeing you again on your next visit and hope to make it just as enjoyable! Sincerely, Hotel Management 

Business response:

Dear Zimmer, It is wonderful to hear that we are your go-to choice! Knowing you continue to return means the world to us. At Extended Stay America, we truly appreciate loyal guests like you and are glad we’ve been able to provide a consistent and comfortable experience. We look forward to welcoming you back on your next visit and making it just as enjoyable as the last! Sincerely, Hotel Management 

Business response:

Dear Valerie, Thank you for taking the time to share your experience. We sincerely apologize for the cleanliness and maintenance concerns you encountered, as well as the disruptions that impacted your comfort. While we're glad our team acted quickly to relocate you, we understand that the overall stay did not meet expectations. Your feedback is invaluable and has been shared with our staff to help drive meaningful improvements. We hope to welcome you back for a better visit in the future. Sincerely, Hotel Management 

Business response:

Dear Diuglas, Thank you for the perfect rating! We’re especially pleased to know that cleanliness made a strong impression during your visit. At Extended Stay America, we take pride in offering a comfortable and welcoming environment. Your support means a great deal to us. We look forward to the opportunity of hosting you again soon and making your next stay just as enjoyable. Sincerely, Hotel Management 

Business response:

Dear Chad, Thanks so much for the great rating! We are especially glad to hear you noticed the cleanliness of your room—it’s something we take pride in. Even without a written comment, your score speaks volumes, and we truly appreciate you choosing Extended Stay America. We look forward to the pleasure of welcoming you back for another smooth and comfortable stay soon. Sincerely, Hotel Management 

Business response:

Dear Arturo, Thank you for sharing your impressions. We are disappointed to learn that the experience did not meet your expectations, and we sincerely regret any inconvenience this may have caused. Your feedback regarding the room layout, available items, and overall condition is important and will be carefully reviewed by the relevant teams. Guest comfort and value are priorities, and input like yours plays a vital role in guiding future improvements. We appreciate your perspective and will work to address the concerns you’... read more