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Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The heater/AC unit did not work the first night. It was promptly serviced but the cover did not stay shut after that. The room smelled stale, like an old nursing home. The carpet had a faint stain that looked like spilled paint or nail polish.
Business response:
Dear Carolyn, thank you for staying with us and sharing your experience. Please accept our apology for the temporary issue with the AC unit and the inconvenience this caused. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We appreciate your... read more
Very nice and Quiet place !!. And rooms are very clean !!.. I recommend to anyone that's traveling in Richmond !
Business response:
Dear Ivan, it is a pleasure to read your fantastic review about Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel at home and be as comfortable as possible. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Hotel Management
Had everything I needed but I found women and men’s hair in the bathroom so it wasn’t cleaned thoroughly. Also noticed some water staining or mold on wall under bathroom sink. Quiet area and close to parts of Richmond I needed to access.
Very convenient location
Business response:
Dear Gulshed, thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are happy we could make that happen for you. We're glad to know our location contributed to making your stay a great one, and we look forward to seeing you again soon.Sincerely,Hotel Management
Very clean hotel. Impressive.
Travelling with kids and family is exhausting but our stay at this location made it so easy for us to manage with kids as we had a very clean room with fully functional kitchen . The staff made sure the rooms were clean and our stay was comfortable
Business response:
Dear Amna, we are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review. We appreciate your generous compliments about the clean room and fully equipped kitchen. We enjoyed having you as our guest and hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management
The property is located at a very convenient location and hotel is very clean with very courteous staff..the management try their best to make guest comfortable and they are quick to resolve any issues.
We enjoyed our stay, it was clean hotel
Business response:
Dear Aurang, thank you for sharing your experience with other travelers. We are glad you were pleased with your overall stay. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Thank you for taking time out of your day to recognize our efforts! We hope you choose Extended Stay America any time your travels bring you back this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 4.5 star rating with 1,393 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.