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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Good location with ok accommodations Got there and checked in but it wasn't clear when I booked that they just gave me a smoking room. I walked in my room and almost lost my lunch at the smell. They were able to give me another room but When I went in, it was still dirty. The last room they gave me was fine. Next morning all they had for breakfast was granola bars and coffee, which I wouldn't consider breakfast
Business response:
Thank you for your feedback. I am disappointed to see that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guest and I am sorry we overlooked something during your stay. I will discuss your feedback with my staff to ensure this does not occur in the future. I hope you will give us another chance the next time your travels bring you our way. Sincerely, General Manager
Good! It would be better if I was able to choose between smoke/non smoke unit.
Business response:
Thank you for being our guest. Although your overall stay was pleasant, we are sorry for not meeting all of your expectations. We hope we have another opportunity to accommodate you in a room of your choice the next time your travels bring you to this area. Sincerely, General Manager
Business response:
We appreciate you taking the time to share your nice rating. Thank you for being our guest, and we hope Extended Stay America - Norwalk - Stamford will be your first choice every time you visit our area. Sincerely, General Manager
clean, comfortable, good price for location
Business response:
Thank you for choosing to stay at Extended Stay America - Norwalk - Stamford. We are delighted to know our location was convenient for your needs and that you found us to be a great value in the area. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, General Manager
The kitchen sink leak all day and NIGHT floor The kitchen sink leak all NIGHT long had to use all the towels we had
Business response:
Thank you for posting a review of your stay. We are sorry for the maintenance issue you encountered in your room. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. We regret the inconvenience caused and hope you will consider giving our hotel another chance, so we can leave you with a much better impression on your next visit. Sincerely, General Manager
Was ok, but never again There are things this hotel doesn't tell you, but one should assume. The first is that the housekeeping only comes once a week.... that works for extended stays, hence the name, but they didn't tell me that upfront. This also became a problem when they use really cheap towels, and you need to use more then one to dry off. The bathroom is also kind of dingy, the toilet seat would not stay up on its own, and the shower curtain doesn't stop water from getting onto the floor. On top of that, there was a ... read more
Business response:
Jonathan, thank you for your stay with us and for providing your feedback. We apologize our hotel was a policy was not your liking and regret the inconvenience it caused. Your concerns in regard to your room will be shared with the respective teams in an effort to improve our service and facilities. As per our brand standard requirements, fresh linens and towels along with any toiletries are kept at the front desk rather than leaving them in the rooms. Although our housekeeping service done on the weekly basis, we are happy ... read more
. Staff was very friendly, hotel was clean.
Business response:
Stacy, thank you for including Extended Stay America - Norwalk - Stamford in your travel plans. We are delighted to read you had an excellent experience and that our helpful associates and clean facilities made your stay even more memorable. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Business response:
Thank you for taking the time to give your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to your next stay at Extended Stay America - Norwalk - Stamford. Sincerely, General Manager
Great for price For the price I paid it was great. A couple of things I didn't like was that the vending machines were messed up. I also would've appreciated a complimentary bottle water or two like at other hotels and some pre-made ice. Other than that my stay was great. The service was excellent and the breakfast consisted of microwaveable oatmeal, muffins, and coffee. Not the best but it was a great quick bite for on the go. I loved the fact that it was pet friendly. I also loved that it had a full kitchen, I was able to ... read more
Business response:
Wanda, thank you for being our guest and taking the time to review your experience at Extended Stay America - Norwalk - Stamford. We are happy that you liked our courteous service, the great value we offer for the price and the fully-equipped kitchen in your room. We also appreciate your observations and have taken a note of it. It was our pleasure serving you, and we look forward to your next stay with us soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,155 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.