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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Getaway I have been here plenty of times and I really enjoy my stay here and the staff is extremely helpful and really nice! Definitely oming back
Valentine Day I took my husband there for valentine day and we are thinking about going there once a month
Tv didn't work.filed a complaint. Front desk receptionist was very rude .
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent visit. We are sorry to hear that parts of your stay were frustrating and did not meet expectations. A comfortable environment and courteous assistance are very important to us. Your comments regarding amenities will be shared with the appropriate team members to reinforce our service standards. Guest feedback is always valued, as it helps us understand where improvements may be needed. We appreciate you bringing this matter to our attention and hope you wi... read more
The construction started at 7:00am when the customer was sleeping and plus no hot water to shower
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the disturbance you experienced during your stay. We understand how important uninterrupted rest is. We are also sorry for the inconvenience caused by the lack of heated water, as this is certainly not the standard we strive to maintain. Your comments are important to us and will be shared with the appropriate teams to help prevent similar issues in the future. We hope to have the opportunity to make your next stay with us outstanding in every respec... read more
I asked to be roomed near the elevator. The receptionist said: you get what you get. She put me in the farthest room from the elevator. The room was dirty. Floor has bumps and cracks in it. Everything creaked. Shower had no pressure.
Business response:
Dear Guest, We sincerely apologize that we were unable to accommodate your request for the specific room. While we make every effort to fulfill such requests, regrettably, there are occasions when the requested room is unavailable. We genuinely regret that the situation was not handled with the courtesy you deserved. Also, we acknowledge that the room provided did not meet the customary standards of cleanliness and comfort. Your feedback has been shared with our team so these matters can be addressed appropriately. We remain... read more
All they had for breakfast was one granola bar.
Business response:
Dear Guest, Thank you for your feedback. We regret that the grab-and-go breakfast did not meet your expectations. It is intended as a light and convenient option, and we understand it may have felt limited during your stay. Your comments are valuable, and we will certainly review ways to improve this offering for a better start to the day. We hope to have the opportunity to provide a more satisfying experience on a future visit. Sincerely, Hotel Management
i booked a room and they sold all rooms my reservation wants work with them
Business response:
Dear Guest, Thank you for taking the time to leave your feedback. We are unable to locate the reservation under your name. We feel as though you may be reviewing a different hotel, as your comments do not accurately reflect our property. We hope that if you return to our area again, you will choose to stay with us. It will be a pleasure to host your visit. Thank you. Sincerely, Hotel Management
Room was not cleaned upon check in, had to get another room. Second room smelled strongly of curry and sweat. Both rooms had bathtubs with peeling paint.
Business response:
Dear Guest, We appreciate you sharing this experience and understand how the overall comfort influences first impressions. Please accept our apology for the inconvenience caused. Feedback regarding housekeeping consistency and bathroom maintenance will be shared with our team to improve preparation standards and ensure accommodations feel fresh and welcoming. Your perspective is valued, and we welcome the opportunity to provide a smoother visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,155 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.