This profile has been claimed by the business owner or representative.
Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Terrible smell throughout. Finishes need major upgrade, and Internet signal and access issues.
Business response:
Dear Guest, We sincerely regret that your stay did not meet expectations. A comfortable and well-maintained environment is our priority, and we apologize for any unpleasant odors, maintenance concerns, and internet issues you encountered. Your feedback is invaluable, and we will address these matters with our team to improve our services. We appreciate your input and hope to provide you with a better experience. Sincerely, Hotel Management
Facilities were very run down. Breakfast was not a breakfast at all. They just had a packaged muffin and coffee. The fitness center had just 2 pieces of equipment and a very limited space.
Business response:
Dear Joe, Thank you for your feedback. We sincerely apologize that your experience did not meet expectations. We understand how important well-maintained facilities and a fulfilling breakfast are for our guests, and we regret that these aspects fell short during your stay. Our breakfast offerings are designed as a light grab-and-go option, but we recognize the need for variety and will take your comments into consideration. Additionally, we acknowledge your concerns about the fitness center and are continuously working to en... read more
Extremely bad customer services, this person doesn’t want to work here or they are paying bad to her , The personal at the counter doesn’t have experience working with people, please 🙏 clean this rooms clean the facilities, And give them a good training how to talk to people and make it comfortable we are paying your salary with out visiting, This place is total waste and different from the app , showing nice rooms and is not like that , I order specific a Wheelchair room accesible we drive 4 hours and when we get there Cha... read more
Business response:
Dear Marisol,We sincerely apologize for the frustration and inconvenience you experienced during your stay. Providing excellent customer service and maintaining clean, comfortable accommodations are our top priorities, and we regret that we did not meet your expectations. We understand how disappointing it must have been to not receive the accessible room you specifically reserved, especially after such a long drive. Your feedback is extremely valuable, and we will address these concerns with our team to improve both service... read more
The hotel was out dated, bathrooms dirty and moldy, kitchen was not stocked with essential items, no toiletries, grab and go breakfast was only oatmeal, gym had 1 treadmill and 1 elliptic machine.
Business response:
Dear Jennifer,Thank you for your feedback. It’s disappointing to hear that your experience did not meet expectations. Cleanliness and guest comfort are taken seriously, and your concerns about the bathroom and amenities will be reviewed. The grab-and-go breakfast and fitness center offerings are designed for convenience, but we understand they may not suit everyone’s needs. Your input is valuable and will be considered for future improvements. We appreciate your taking the time to share your experience.Sincerely,Hotel Manage... read more
Decent at best They only “clean” the room every 8 days. Overall cleanliness and a weathered bathroom are my only complaints
Business response:
Dear Paul,Thank you for sharing your feedback. We regret that the cleanliness schedule and bathroom condition fell short of your expectations. Guest comfort and satisfaction are our top priorities, and your comments will help us address these concerns. We appreciate your input and hope to have the chance to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management
They should not say they provide breakfast- coffee and a granola bar is not a breakfast
Business response:
Dear Matt,Thank you for sharing your feedback. We truly appreciate your recognition of our hardworking staff, and we’ll ensure your kind words are shared with them. We acknowledge your concerns about room upgrades, including mattresses and window treatments, and are committed to addressing these areas to enhance guest comfort. Your input is invaluable, and we hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management
I would not stay here again if my life depended on it. We waited over an hour PAST check in time for our room to be ready. During which time we waited in the lobby and heard the front desk staff laugh in the faces of customers who traveled hours to be told they were double booked. Three couples came in and were told their rooms were unavailable and that there was nothing they could do and nowhere for them to go. The hotel smelled disgusting and the room was dirty despite us waiting so long for it to be “cleaned”. The front d... read more
Business response:
Dear Daphne, Thank you for your candid feedback. We sincerely apologize for the distressing experience you described, including the delayed check-in, cleanliness issues, and unprofessional behavior you encountered. This falls far below the standard of service we strive to provide. Your concerns are being addressed to ensure our staff delivers respectful and efficient service and that our facilities are appropriately maintained. We are committed to making improvements and hope you might consider giving us another opportunity ... read more
Cheap and endurable, fits a specific need,
Business response:
Dear Alejandro,Thank you for taking the time to share your feedback. We regret that your experience did not fully meet your expectations. We aim to provide all our guests with a comfortable and welcoming stay, and your comments are invaluable in helping us identify areas for improvement. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Very bad service
Business response:
Dear Angie,Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations and that the service fell short during your stay. Providing excellent service is a top priority, and we apologize for any inconvenience caused. Your concerns have been noted, and we will work with our team to address any issues to ensure improvements moving forward. We hope you might consider giving us another opportunity in the future to provide you with a more positive experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,155 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.