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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Outdated facilities
Business response:
Dear Guest, Thank you for taking a moment to share your thoughts with us. We understand that a property's overall look and feel can influence the stay, and we appreciate you pointing this out. Our team is always evaluating ways to refresh and enhance the guest experience while balancing the comfort and value we aim to provide. We hope you will consider revisiting us in the future as we continue to make updates. Sincerely, Hotel Management
Manager very rude. Cold water no hot, TV not working, a lot of noise in hallways - slamming doors. Hallways smelled - when booked and I called about Pet friendly was not told of fees until I got there. Would not recommend unless looking for cheap place to stay, expected a bit more from Manager to set example but was wrong.
Business response:
Dear Guest, Thank you for your feedback. We sincerely regret that your stay did not meet your expectations. Please be assured that we make every effort to provide clear information about all charges at the time of booking, and our pet policy is easily accessible on our website. We apologize for any lack of communication in this regard. Your observations regarding room amenities, hallway conditions, and staff interactions will be shared with our management team to inform our ongoing improvement efforts. We value your input an... read more
This property was the worst experience in hospitality I’ve ever experienced. My and my wife both were covered in BED BUG BITES after only spending one night in this roach infested hotel. 0/10
Business response:
Dear Guest, We are very concerned to hear about the discomfort you and your wife experienced during your stay and sincerely apologise for the distress this caused. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms. Thank you for your feedback, and we will share your comments appropriately. We hope you will allow us an opportunity to regain your trust in us and provide you with the seamless visit you deserve. Sincerely, Hotel Management
staff was just as nasty as the room
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that your experience did not meet expectations and understand your frustration. Providing a clean environment and courteous service is a top priority, and your comments will be shared carefully to address these concerns. We hope to have the opportunity to deliver a more positive experience in the future. Sincerely, Hotel Management
The property and building did not feel safe, we did not stay the night.
Business response:
Dear Guest, We’re truly sorry to hear that you felt uncomfortable during your visit and decided not to stay the night. Please know that guest safety is our highest priority, and we have measures in place to maintain a secure environment for everyone. Your concerns have been shared with our management team. We appreciate your honesty and understanding and hope to have another opportunity to provide a better experience. Sincerely, Hotel Management
There was a very rude black man, was on shift during our check in on Friday night and was also working on Sunday morning. He was unprofessional and rude to us - would recommend this man be terminated. There was a strong odor filling the room Saturday night - possible from someone cooking. Bed was very uncomfortable. I would never stay here again!
Business response:
Dear Guest, Thank you for sharing your experience. Our team always strives to deliver respectful service and a comfortable stay for every guest, and we are sorry to learn that your experience did not reflect that commitment. Providing courteous service and a welcoming atmosphere for every guest is very important to us, and we will address this matter with our team to ensure proper attention is given. We will also review your feedback regarding the room comfort to make the necessary improvements. We value your input and hope ... read more
Tub paint was peeling in the tub. Kitchen was a well used. Beds were clean and comfortable
Reserved a 2 queen bed room and was told that they were sold out of them. Had a pullout that I had to go back down to get sheets. When we pulled the bed out, it was filthy. We brushed it off and covered the bed with all the sheets for a barrier.
Business response:
Dear Benjamin, Thank you for taking the time to share this with us. We are genuinely sorry to hear about your experience; that’s not the kind of stay we want our guests to have. We understand how frustrating it must have been not to receive the room you reserved. Your feedback is important, and we’ll be addressing this with our housekeeping and front desk teams to make sure it doesn’t happen again. We really appreciate your patience and hope you’ll give us another opportunity to provide a comfortable stay the next time you a... read more
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,155 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.