Extended Stay America - Oklahoma City - NW Expy.

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

We appreciate you staying with us and providing your feedback. It's nice to read you had an overall pleasant visit and enjoyed your fully equipped kitchen. However, we certainly apologize for the issues you experienced with your television channels. We make every attempt to create a home away from home atmosphere and we understand your frustration of not having your favorite channels for you to access. We do hope you will visit us again soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. It's great to know you had an enjoyable stay and you found us to be a good value. Your feedback is appreciated, and we hope you will visit us again. Sincerely, Hotel Management 

Business response:

Kyle, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Harold, thank you for being our guest at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Tiffany, thanks for being our guest at Extended Stay America. We are glad to know you were happy with our associates and had an overall pleasant stay. However, we are sorry for the issues you encountered. We have shared your comments with the appropriate team so that we can make your next visit a memorable one. We appreciate your business and hope to see you back in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. We are pleased you had an overall pleasant time, but we are sorry for the issue you encountered during your visit. We hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management