This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Once a year getaway I was in town with a friend for a concert. Check in was 3p room wasnt ready. I was given another room around 415p. Room and parking was fine. But trying to get checked in was not a simple process. Talked to another checking in. She had a dirty room also. But she did say she didnt have issues during previous stays.
Business response:
Dear Tanya, in our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your feedback. We apologize for the issues you experienced during check-in. Our goal is to welcome every guest to a clean, comfortable, well-maintained suite with excellent service. Your comments have initiated additional training for our team as we continuously improve. Thank you for being our guest, and we hope to have the opportunity to serve you again.Sincerely,Hotel Manag... read more
Was a little disappointed with the condition of the hotel, seemed run down. The lock on our door didn't work and at 9:30 in the morning housekeeping knock on our door saying they were supposed to clean the room. I told them we would be leaving soon and then the desk called and said they had been told we needed late checkout. I explained that we didn't, we would be leaving soon but had the room until 11. It was very awkward.
Business response:
Dear Shannon, thank you for reviewing our hotel. We appreciate you pointing out specific areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon. Thank you!Sincerely,Hotel Management
Parking was good, safe area. Room was dirty and dusty. Offered kitchen but no pot or pan to cook. Shower flooded bathroom when showering and shower head attachment kept falling down which contributed to flooding the floor.
Business response:
Dear Ammie, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly clean and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Also, the dishes for use in the room are kept at the front desk to ensure cleanliness, which our team gladly delivers to the room. We look forward to welcoming you again fo... read more
Great for a 1 night stay.
Smell in room not good
Business response:
Dear Galina, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit. Sincerely, Hotel Management
Bed was incomfortable
Business response:
Dear Guest, thank you for staying at our hotel and for your feedback. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry that you found your bed uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will stay with us again; we are confident you will have the exceptional stay you deserve. Sincerely, Hotel Management
Perfect location for concert! Has a kitchenette but no pots, pans, utensils, and dishes to take advantage of. There’s a fridge and microwave. The check-in was fast and routine. There’s a 7-11 and Starbucks next door that was convenient to grab n go! Stayed her to attend a concert at Fivepoint Amphitheater that was the perfect location!
Business response:
Dear Tuyet, thank you for your recent stay with us. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We are sorry if this was not communicated to you. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. We are glad our location was convenient for everyth... read more
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 4.3 star rating with 2,588 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.