Extended Stay America - Orange County - Irvine Spectrum

Business response:

Dear Sean, Thank you for taking the time to share your feedback with us. We are delighted to hear that everything during your stay at Extended Stay America was excellent. Our team works hard to ensure that each guest has a comfortable and enjoyable holiday, and it's always great to hear when we succeed. We hope to welcome you back in the future.Sincerely,Hotel Management 

Business response:

Dear Donnamarie, Thank you for choosing us and also for your review. We apologize for anything other than a memorable experience, and we hope you will revisit for the exceptional stay for which we are known. Thank you again for being our guest.Sincerely,Hotel Management 

Business response:

Dear JONGBONG, Thank you for taking the time to connect with us about your time at our hotel. It is great to know you were pleased with the majority of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Saif, We are flattered by your very kind review of Extended Stay America. Team members like Carly are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon.Sincerely,Hotel Management