Extended Stay America - Orange County - Katella Ave.

Business response:

Dear Guest, Spotless accommodations always make a stay more enjoyable. We’re so glad you were pleased with the condition of your suite. Our team works diligently to ensure each space is fresh and ready for arrival. Thank you for choosing Extended Stay America and for taking a moment to share your thoughts. We look forward to welcoming you back again soon for another great experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We’re pleased to hear that our team provided a welcoming and friendly environment during your stay. While your accommodations met basic expectations, we understand that every guest deserves a comfortable and enjoyable visit, and your feedback helps us continue to assess and enhance the overall experience. Providing attentive service and a pleasant environment remains a priority for our staff, and we appreciate you recognizing their efforts. We hope future vi... read more

Business response:

Dear Guest, Thank you for being our guest and for the kind remarks about our hospitality. It is truly our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. It was our pleasure to host you at Extended Stay America, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We are pleased to learn that you had a wonderful stay at Extended Stay America and appreciate your positive feedback. It was our privilege to accommodate you, and we look forward to welcoming you again in the future. Sincerely, Hotel Management