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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel halls smelled like cigarettes, and they also had a lot of nasty stains. I didn't feel comfortable walking in my room without shoes. Staff was incredible just hotel is a little run down and has no ice machines.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the discomfort you experienced, particularly with the condition of the hallways and the room. What you encountered is not reflective of the environment we aim to provide, and your comments will be reviewed with the relevant teams to ensure greater attention to overall cleanliness and guest satisfaction. We also regret the inconvenience regarding ice availability. Since our suites are equipped with full-size refrigerators, our hotels do not fe... read more
The hotel was in a great location. Just a short walk away from Honda center, stadium promenade, and the transit center. If you’re out and about and exploring the city, this hotel doesn’t do too bad of a job at being “home base”. There were a couple of things, however, that prevented me from giving this place five stars. Firstly, the bathroom was clean, but the shower was constantly leaking. Even when I forced the tap to the closed position, it would constantly be leaking through throughout the night, providing a dripping sou... read more
Business response:
Dear Guest, Thank you for taking the time to share such a thoughtful review of your stay. We’re glad the convenient location made it easy to explore the area, and it’s nice to know the room’s comforts, like the AC and TV, helped make your visit comfortable. At the same time, we’re very sorry for the concerns you encountered, especially the leaking shower and the noise from the toilet. We also regret the discomfort you experienced overnight, and we have noted your comments so our team can take a closer look at the room’s over... read more
Thank you front desk staff Very accommodating
Staff was friendly, room was clean and comfortable.
Business response:
Dear Cynthia, Thank you for choosing to stay with us and for taking the time to write such a kind review. We’re delighted to hear that you enjoyed your stay and found your room clean and comfortable. It’s also wonderful to know that our team made a positive impression with their friendliness. Your kind feedback is greatly appreciated, and we look forward to welcoming you back to Extended Stay America for another enjoyable visit. Sincerely, Hotel Management
It’s not bad for the price but need to work on cleaning lil more
Restrooms could be cleaner
Business response:
Dear Andrea, Thank you for sharing your feedback with us. We’re sorry to hear that the restroom cleanliness did not meet your expectations during your visit, and we will address this with our housekeeping team to ensure higher standards are consistently maintained. We’re glad you took the time to let us know, as comments like yours help us focus on areas where we can improve. We hope that apart from this, your overall stay was a pleasant one and that you will consider revisiting us for a better experience. Sincerely, Hotel M... read more
They did not offer breakfast.
Business response:
Dear Scott, Thank you for sharing your feedback with us. While we’re glad to know you still enjoyed your visit, we regret your dissatisfaction with the absence of breakfast options during your stay. Your comments are appreciated and will be taken into consideration as we continue evaluating ways to enhance guest satisfaction. We truly value your input and hope to welcome you back soon for a more fulfilling visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,540 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.