Extended Stay America - Orange County - Katella Ave.

Business response:

Dear Cynthia, Thank you for choosing to stay with us and for taking the time to write such a kind review. We’re delighted to hear that you enjoyed your stay and found your room clean and comfortable. It’s also wonderful to know that our team made a positive impression with their friendliness. Your kind feedback is greatly appreciated, and we look forward to welcoming you back to Extended Stay America for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Andrea, Thank you for sharing your feedback with us. We’re sorry to hear that the restroom cleanliness did not meet your expectations during your visit, and we will address this with our housekeeping team to ensure higher standards are consistently maintained. We’re glad you took the time to let us know, as comments like yours help us focus on areas where we can improve. We hope that apart from this, your overall stay was a pleasant one and that you will consider revisiting us for a better experience. Sincerely, Hotel M... read more

Business response:

Dear Laura, Thank you for staying with us and for sharing your comments. We are pleased to know you enjoyed the area and had a positive experience during your stay. It means a great deal to us, and we look forward to welcoming you back to Extended Stay America for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Scott, Thank you for sharing your feedback with us. While we’re glad to know you still enjoyed your visit, we regret your dissatisfaction with the absence of breakfast options during your stay. Your comments are appreciated and will be taken into consideration as we continue evaluating ways to enhance guest satisfaction. We truly value your input and hope to welcome you back soon for a more fulfilling visit. Sincerely, Hotel Management