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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OK
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We’re pleased to know your stay was acceptable overall. However, we strive to ensure every guest feels valued and comfortable, and we apologize if we missed out on any opportunities to make your visit a seamless, memorable one you deserve. We hope you’ll consider staying with us again for a more satisfying visit in the future. Sincerely, Hotel Management
Staff is great!
Staff is friendly and helpful. Rooms are clean and the hotel is maintained nicely. Definitely would stay here again
Business response:
Dear Guest, Thank you for choosing Extended Stay America and sharing such encouraging feedback. We are delighted to hear that your room provided the comfort you hoped for and that the team’s warm, helpful service added to your overall experience. It is also wonderful to know that the upkeep of our property left a positive impression. We truly appreciate your kind words and your willingness to stay with us again. We look forward to welcoming you back for another enjoyable visit. Sincerely, Hotel Management
The hotel halls smelled like cigarettes, and they also had a lot of nasty stains. I didn't feel comfortable walking in my room without shoes. Staff was incredible just hotel is a little run down and has no ice machines.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the discomfort you experienced, particularly with the condition of the hallways and the room. What you encountered is not reflective of the environment we aim to provide, and your comments will be reviewed with the relevant teams to ensure greater attention to overall cleanliness and guest satisfaction. We also regret the inconvenience regarding ice availability. Since our suites are equipped with full-size refrigerators, our hotels do not fe... read more
The hotel was in a great location. Just a short walk away from Honda center, stadium promenade, and the transit center. If you’re out and about and exploring the city, this hotel doesn’t do too bad of a job at being “home base”. There were a couple of things, however, that prevented me from giving this place five stars. Firstly, the bathroom was clean, but the shower was constantly leaking. Even when I forced the tap to the closed position, it would constantly be leaking through throughout the night, providing a dripping sou... read more
Business response:
Dear Guest, Thank you for taking the time to share such a thoughtful review of your stay. We’re glad the convenient location made it easy to explore the area, and it’s nice to know the room’s comforts, like the AC and TV, helped make your visit comfortable. At the same time, we’re very sorry for the concerns you encountered, especially the leaking shower and the noise from the toilet. We also regret the discomfort you experienced overnight, and we have noted your comments so our team can take a closer look at the room’s over... read more
Thank you front desk staff Very accommodating
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,681 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.