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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Easy and great experience
Business response:
Dear Chester, Thank you for choosing Extended Stay America and sharing your experience. We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works hard to ensure that our guests have a comfortable and enjoyable stay, and we are glad that we were able to meet your expectations. We hope to have the pleasure of welcoming you back soon. Sincerely,Hotel Management
Amazing
The woman who checked us in was very nice and friendly. The bathroom was dirty, the sink was clogged. The guy in the morning was a mess, his hair was as if he rolled out of bed his shirt was very dirty from food drops very unprofessional.
Business response:
Dear Alyssa, Thank you for staying with us and sharing your review. While we are pleased that you appreciate the hospitable service provided by our front desk associate who checked you in, we apologize for your suite not being up to your expectation and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we are sorry you had a bad impression of one of our front desk asso... read more
There really wasn't much I liked about the property other than a place to sleep. The level of cleanliness does not exist except for the lobby, which again is questionable. The furniture is outdated, the hallways and elevators stink, and there is really no great options as far as "amenities". Small amount of channels on tv, no gym, no pool. Just very nonchalant. I will not be staying here again.
Business response:
Dear Jenny, Thank you for being our guest and taking the time to share your detailed observations. Please accept our sincere apologies for the various concerns that kept you from enjoying our hotel to the fullest. We appreciate you pointing out the areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future advancements. Thanks again for choosing us; we hope you will consider allowing us to welcome you back for a much-improved stay.Sincerely,Hotel Mana... read more
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 4.2 star rating with 1,379 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.