This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dusty and it smelled like marijuana in the room and hallway and the tub was dirty and shower curtain pole was loose. The t.v would keep dimming like the brightness would go down
Business response:
Dear Juan Carlos, Thank you for writing a review of our hotel. It is good to know you had a pleasant time here. However, we apologize for the discomfort caused by the cleanliness issues you mentioned and will work with our housekeeping team for its improvement. Also, our technical team is checking the TV of your suite. Please revisit us and allow us to serve you with better memories again! Sincerely,Hotel Management
Staff was awesome. Bed was fine. Toilet seat was broken and sink clogged a little with hair I had to clean
Could not believe there was no ice machine on site, we had run to the nearest grocery store for ice. Then when I went to take a shower there was no shampoo, had to go the desk to ask for some. Then there was no coffee machine in the room for morning coffee....so strange.
Business response:
Dear Kimberly, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope to welcome you again.Sinc... read more
Close to everything!
Business response:
Dear Guadalupe, Thank you for staying with Extended Stay America and reviewing your hotel experience. We're glad our location was perfect for your needs and pleased to know this made your stay with us a great one. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 4.2 star rating with 1,379 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.